Compliments and Complaints

We welcome all feedback. If you'd like to share positive feedback about your experience, please email hello@thrivephysiotherapy.org.uk.

If you have any concerns about our service, please email hello@thrivephysiotherapy.org.uk. We will acknowledge your concern within 5 working days, investigate thoroughly, and respond with our findings and any actions taken.

Please include:

Your name and contact details, details of your concern, the date it occurred, and what outcome you would like.

If your complaint cannot be resolved directly, you may contact the Health and Care Professions Council (HCPC) or the Chartered Society of Physiotherapy (CSP).